Last updated: 28/11/2025
Welcome to eyleneclifford.com, the online home of Eylene Clifford Ceramics.
By using this website, you agree to the terms below. Please read them before placing an order or engaging with the site.
This website is owned and operated by:
Eylene Clifford Ceramics
Gauteng, South Africa
Email: eyleneclifford@gmail.com
These Terms apply to all visitors, customers, and users of this website.
All ceramics are handmade.
This means:
small variations in shape, size, glaze, or texture are normal
product photos represent the style and tone but each piece is unique
custom-made items may vary from prototypes
These variations are not considered defects.
When you place an order:
you agree that all information provided is accurate
you authorize the charging of the payment method supplied
you understand that orders are only confirmed once payment is received
I reserve the right to refuse or cancel orders due to availability or suspected misuse.
All prices are listed in South African Rand (ZAR) unless indicated otherwise.
International checkout automatically converts prices or allows alternative currencies where enabled.
Prices may change without notice, but confirmed orders remain at the price you paid.
Supported payment methods may include:
PayPal
Yoco
EFT (South Africa)
Your payment details are processed securely by these third-party providers.
Shipping is via local couriers. Delivery times vary based on location.
International orders may be subject to:
customs duties
import taxes
border delays
These are the responsibility of the customer.
You may return eligible items within 14 days of delivery, provided they are:
unused
in their original condition
safely packaged
Custom orders and commissioned pieces are non-refundable, unless damaged in transit.
If an item arrives damaged, please email me within 48 hours with photos so that I can assist.
Bookings are confirmed once payment is received.
Cancellations:
More than 7 days before: refund or credit
Less than 7 days: non-refundable (spots are limited)
All content on this website — images, text, designs, and artwork — is owned by Eylene Clifford Ceramics and may not be reproduced without permission.
While I take great care with packing, website security, and accuracy of information, I cannot guarantee:
uninterrupted operation
exact color accuracy across screens
zero delays in delivery
I am not liable for indirect or incidental damages from use of this website or purchased products.
These Terms may be updated at any time. Continued use of the website constitutes acceptance of any changes.
For questions about these Terms, email:
📧 eyleneclifford@gmail.com
Last updated: 28/11/2025
Thank you for being here. At Eylene Clifford Ceramics, I respect your privacy and care about how your personal information is used. This policy explains what data is collected, how it is used, and the rights you have over your information.
This Privacy Policy applies to https://eyleneclifford.com, owned and operated by Eylene Clifford Ceramics in Gauteng, South Africa.
If you have any questions, you can email me at eyleneclifford@gmail.com.
Our website address is: https://eyleneclifford.com.
I create handmade ceramic pieces, offer workshops, and sell products internationally. This website includes an online shop powered by WooCommerce and WordPress.
When you:
place an order
create an account
subscribe to emails
submit a contact form
join a workshop
leave a comment
I may collect:
your name
email address
billing and shipping address
phone number (if provided)
payment details (processed securely by third-party providers)
any personal information you share in messages or forms
When visitors leave comments, the data shown in the comments form is collected, as well as the visitor’s IP address and browser user agent to help with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service. Gravatar’s privacy policy is available at Automattic.
After approval, your profile picture is visible to the public in the context of your comment.
If you upload images, avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract that information.
This website uses cookies for:
comment convenience
login sessions
online store functionality
analytics and performance
Examples (WordPress defaults):
Comment cookies last for one year.
Login cookies last for two days (or two weeks when “Remember Me” is selected).
Screen option cookies last one year.
Article-editing cookies last one day.
You can disable cookies in your browser settings at any time.
To process orders, WooCommerce stores:
items added to your cart
checkout details
payment status
order history
Your payment information is not stored on this website. It is processed securely through payment gateways such as PayFast, PayPal, Stripe, or Yoco (depending on availability).
This site may use analytics tools (such as Jetpack, WooCommerce analytics, or Google Analytics) to understand website performance. These tools may collect:
IP address
browser details
pages viewed
time spent on site
All data is anonymized where possible.
Articles and pages may include embedded content (videos, images, articles, etc.).
These external websites may collect data, use cookies, or track your interaction with their content.
Your data is shared only with service providers essential to operating the website, including:
payment processors
shipping companies
email and newsletter providers
security and anti-spam services (e.g., Akismet)
WooCommerce and WordPress tools
If you request a password reset, your IP address will be included in the reset email.
I do not sell, rent, or trade your personal data.
Comments and their metadata are stored indefinitely to recognize follow-up comments.
For users who register accounts, personal information is stored in their profile. Users can see, edit, or delete their information at any time (except username).
Order information is kept for as long as legally required for accounting and tax purposes.
Depending on your location (POPIA for South Africa, GDPR for Europe), you may request:
an exported copy of the personal data held about you
correction of inaccurate information
deletion of your personal data
restriction of processing
withdrawal of consent for email marketing
lodging a complaint with a data protection authority
To submit a request, email: eyleneclifford@gmail.com.
Visitor comments may be checked through an automated spam detection service.
Because I sell internationally, your data may be transferred outside South Africa. All transfers comply with POPIA and GDPR where applicable.
Your privacy matters to me. While no online transmission is completely secure, I take steps to protect your information, including:
SSL encryption
limited access to personal data
secure payment gateways
For privacy-related questions or requests, email:
📧 eyleneclifford@gmail.com